VERA AI

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Answer calls when your front desk can’t, including nights, weekends, and holidays.

VERA AI is built to handle veterinary customers, new or regular. She can book appointments directly into your calendar, answer common questions, and pass along every detail your team needs, so your mornings don’t start with call tags.

VERA AI receptionist answering clinic calls

What’s included

After-Hours Call Handling

Answers every call when your clinic is closed with customized greetings (nights, weekends, and holidays), and books or reschedules appointments directly into your calendar. Vera closes calls without giving your callers a reason to look elsewhere.

Emergency Call Routing

Detects true emergencies and routes the caller straight to your designated emergency hospital, typically the nearest 24/7 vet hospital.

After-Hours Lead Capture

Logs the caller’s name, number, pet, and reason for the call, then sends an automatic text follow-up right after the call ends.

Natural, Intuitive Conversations

Responds to how callers actually speak (no rigid menus) and handles follow-up questions, helping customers and your clinic book appointments within the same call.

Call Summaries & Transcripts

Every after-hours call is transcribed and summarized in real-time, leaving your front desk with all the information (and the call recordings).

Answers Common Client Questions

Answers common questions about clinic hours, pricing, location, prescription refills, and food orders, in addition to booking and confirming appointments.

Why practices choose VERA AI

More bookings captured after hours

Faster call closures keep callers moving forward

Less phone-tag for your front desk in the morning

Vets also ask us

Can VERA schedule appointments for my practice?

Yes. VERA books, reschedules, and confirms appointments directly into your calendar during the call itself.

How does VERA handle veterinary emergencies?

VERA is designed to respond to emergencies by forwarding the call to an assigned number, whether it’s after hours or during regular practice hours.

What types of questions can VERA handle?

Hours, services, pricing, location, and prescription refills or food order requests, along with booking, rescheduling, and emergency routing. VERA does not offer medical advice, diagnosis, or treatment recommendations in any capacity.

How long does it take to have VERA live?

VERA is plug-and-play. Once your onboarding form (greetings, FAQs, and call-routing preferences) is complete, going live is as simple as forwarding your clinic’s calls to VERA. No hardware to install, and you keep your existing phone number.

What happens if VERA can’t fully resolve a call?

She logs the caller’s name, number, pet, and reason for the call, and sends an automatic text follow-up, so your team can pick it up the next business day.

01Book a demo

02Forward your calls

03Get Vera handling your after-hours

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